Information about shipping of the products you purchase, as well as our return policies and requirements.

Jump to: Shipping & Delivery | Domestic Returns | International Returns | Technical Support & Warranty

Product defective or not working? Please contact Technical Support before returning anything. See our Technical Support & Warranty Policy.

Shipping & Delivery

We work hard to process and ship orders as quickly as possible. Please review the information below regarding order processing, shipping timelines, and delivery expectations.

Order Processing

Most orders are processed and shipped within 1-2 business days. Orders placed after 12:00 PM CST Monday-Friday, on weekends, or on holidays will be processed on the next business day. We ship using USPS and UPS.

Once your order ships, you will receive tracking information via email.

Shipping Timeframes

All carrier transit times are based on business days only and do not include weekends or holidays.

Example: If a UPS Next Day Air (Overnight) shipment is requested on a Thursday after 12:00 PM CST, the order will ship on Friday and is expected to be delivered on Monday, as carriers do not count weekends as transit days.

Please note that shipping and delivery estimates are provided by the carrier and cannot be guaranteed.

Signature Requirements

For security purposes, a signature may be required:

• On orders over $300
• For certain high-value items
• In other situations at our discretion

If a signature is required, the carrier will not leave the package unattended.

International Orders

We proudly ship to customers worldwide. Please be aware that international shipments may be subject to:

• Import duties
• Customs fees
• Value-added taxes (VAT)
• Other country-specific charges

These fees are determined by your country's customs authority and are the responsibility of the buyer.

Camera Source does not collect, charge, or control international duties and taxes. Any applicable fees are typically collected by the shipping carrier or customs agency before final delivery.

To ensure compliance with customs regulations, Camera Source will not alter product values or mark shipments in an attempt to reduce a customer's tax liability.

Billing & Shipping Address Verification

For your protection against fraud, we verify orders when the billing and shipping addresses do not match.

To avoid delays, please provide a valid:

• Phone number
• Email address

If additional verification is required and we are unable to contact you, the order may be canceled and refunded to the original payment method.

Shipping Delays

While we strive to ship every order on time, delays can occasionally occur due to:

• Carrier service interruptions
• Severe weather
• High shipping volumes
• Address verification issues
• Customs processing for international shipments

Questions?

If you have any questions regarding shipping, delivery timelines, or order status, please contact our team at support@camerasource.com or call 888-844-9763 (Monday-Friday, 8:30 AM-4:30 PM CT). We're happy to help.

Domestic Returns Policy

1. General Return Policy Overview

We want you to be completely satisfied with your purchase. If you decide that an item is not right for you and wish to return it for a refund, you may initiate a return within 30 days of the date of purchase, subject to the conditions outlined below.

2. Return Eligibility & Conditions

To be eligible for a return and refund:

• Item Condition: Products must be returned in brand-new, unused, uninstalled, and resalable condition.
• Original Packaging: All items must include their original packaging, tags, hardware, instruction manuals, and accessories.
• Non-Returnable Items: Clearance items, custom or made-to-order products, and items marked as "Final Sale" are not eligible for return.
• VIN-Locked Products: Programmers and select interface modules used for vehicle integration or system programming may become VIN-locked once installed. Programmers and interface modules that have been installed, activated, programmed, or connected to a vehicle are non-returnable and non-refundable.

3. Customer Responsibility for Return Costs

• Customer Responsibility: The customer is responsible for purchasing and providing return shipping for standard buyer's remorse returns (e.g., changed mind, ordered wrong item, preference).
• Defective or Incorrect Items: If you received a defective item or we shipped the wrong item, Camera Source will pay the return shipping. This is determined after you contact Customer Support, so please contact us before sending anything back.
• Shipping Method: We strongly recommend using a trackable shipping service (UPS, FedEx, or USPS) and purchasing shipping insurance. We are not responsible for return packages that are lost, stolen, or damaged during return transit.
• Original Outgoing Shipping: Original shipping charges paid at the time of order placement are non-refundable.

4. Restocking Fee

Products that have been opened, used, installed, damaged, altered, or returned with missing parts or accessories may be subject to a 20% restocking fee.

The restocking fee may apply when a returned product is no longer able to be sold as new because of its condition.

Examples include, but are not limited to:

• Opened product packaging or seals
• Evidence that the product has been installed or used
• Scratches, dents, marks, or other physical damage
• Missing hardware, components, accessories, cables, manuals, packaging, or other included items
• Damaged or heavily worn packaging
• Products returned in a condition that requires inspection, cleaning, repackaging, repair, or refurbishment before resale

This fee will be automatically deducted from your calculated item refund total upon inspection and processing of the return.

If the returned product has damage or missing components that materially reduce its value beyond the standard restocking adjustment, additional deductions may be made from the refund to account for the actual loss in value, where permitted by applicable law.

5. Step-by-Step Return Process

Request Return Authorization: Contact our Customer Support team at support@camerasource.com with your order number to receive a Return Merchandise Authorization (RMA) number. To help speed up the RMA process, be prepared to provide:

• Original order number
• Product part number
• Description of the issue
• Photos or video of the problem (if applicable)
• Vehicle year, make, and model

1. Pack Your Items: Securely pack the item in its original shipping box, including all original contents.
2. Ship the Item: Write your RMA number clearly on the outside of the box and ship the package to our designated warehouse address using your preferred trackable carrier.
3. Send Tracking: Email your return tracking number to Customer Support so we can monitor your shipment's arrival.

6. Inspection & Refund Processing

• Warehouse Inspection: Once your return arrives at our facility, please allow 2-5 business days for our team to inspect the item and confirm its condition.
• Refund Calculation: Final Refund = Item Purchase Price − 20% Restocking Fee (if applicable)
• Credit Issuance: Approved refunds will be issued back to your original payment method. Depending on your financial institution, please allow 3-7 business days for the credit to post to your account statement.

International Returns Policy

1. General Return Policy Overview

We want you to be completely satisfied with your purchase. If you decide that an item is not right for you and wish to return it for a refund, you may initiate a return within 30 days of your date of purchase, provided the item meets our return eligibility criteria below.

2. Return Eligibility & Conditions

To qualify for a refund:

• Item Condition: Products must be returned in their original, unused, uninstalled, and resalable condition.
• Packaging: Products must include all original packaging, tags, manuals, hardware, and accessories.
• Non-Returnable Items: Final sale items, custom or made-to-order products, and clearance items are non-refundable.
• VIN-Locked Products: Programmers and select interface modules used for vehicle integration or system programming may become VIN-locked once installed. Programmers and interface modules that have been installed, activated, programmed, or connected to a vehicle are non-returnable and non-refundable.

3. Customer Responsibility for Return Costs

Return Shipping Charges

• Customer Responsibility: The customer is fully responsible for all return shipping costs on standard returns. We strongly recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we are not responsible for packages lost or damaged in transit.
• Defective or Incorrect Items: If you received a defective item or we shipped the wrong item, Camera Source will pay the return shipping. This is determined after you contact Customer Support, so please contact us before sending anything back.

Duties, Taxes, and Customs Fees

• Non-Refundable: Original import duties, customs fees, and local taxes paid at the time of delivery are non-refundable by us.
• DDP (Delivered Duty Paid) Shipping Requirement: All international returns must be shipped as DDP (Delivered Duty Paid).
• Unpaid Fees Deduction: If return shipments are sent without pre-paying duties, taxes, or brokerage fees, or if any additional fees are billed to us upon arrival, the exact amount of those charges will be deducted from your final refund total.

Brokerage and Entry Fees

• The customer is responsible for all carrier brokerage, processing, or clearing fees incurred during the return customs clearance process.

4. Restocking Fee

Products that have been opened, used, installed, damaged, altered, or returned with missing parts or accessories may be subject to a 20% restocking fee.

The restocking fee may apply when a returned product is no longer able to be sold as new because of its condition.

Examples include, but are not limited to:

• Opened product packaging or seals
• Evidence that the product has been installed or used
• Scratches, dents, marks, or other physical damage
• Missing hardware, components, accessories, cables, manuals, packaging, or other included items
• Damaged or heavily worn packaging
• Products returned in a condition that requires inspection, cleaning, repackaging, repair, or refurbishment before resale

This fee will be automatically deducted from your calculated item refund total upon inspection and processing of the return.

If the returned product has damage or missing components that materially reduce its value beyond the standard restocking adjustment, additional deductions may be made from the refund to account for the actual loss in value, where permitted by applicable law.

5. Return Process & Instructions

Request Authorization: Contact our Customer Support team at support@camerasource.com to receive a Return Merchandise Authorization (RMA) number. To help speed up the RMA process, be prepared to provide:

• Original order number
• Product part number
• Description of the issue
• Photos or video of the problem (if applicable)
• Vehicle year, make, and model

1. Package the Item: Securely pack the item in its original box along with the RMA paperwork.
2. Ship DDP: Select a carrier (e.g., DHL, FedEx, UPS) and request that the shipment be designated as DDP (Delivered Duty Paid) so all customs, duties, and transport costs are pre-billed to you.
3. Provide Tracking: Send your tracking number to Customer Support once your package is dispatched.

6. Processing & Refunds

• Once your return is received and inspected at our warehouse, we will notify you via email confirming your refund.
• Approved refunds will be processed back to your original payment method.
• Refund Calculation: Final Refund = Item Price − 20% Restocking Fee (if applicable) − Unpaid Import/Brokerage Fees (if applicable)
• Original outgoing shipping fees are non-refundable. Please allow 5-10 business days after inspection for the credit to appear on your account statement.